1. Who we are
Golf Studio Vilamoura ("we", "us", "our") operates the website https://golfstudiovilamoura.com and provides indoor golf studio services in Portugal. We are the controller of your personal data for the purposes described in this Policy.
Contact: hello@golfstudiovilamoura.com · Vilamoura, Algarve, Portugal
2. What data we collect
- Identity & contact: name, email address, phone number.
- Booking details: session date/time, bay/room selection, number of players, payment status (no full card numbers stored on our servers).
- Communications: messages you send us (e.g., email, forms), newsletter opt-ins.
- Usage & device: IP address, browser/OS information, pages viewed, interactions (via cookies and analytics).
- Media: photos/videos only if you voluntarily share them or consent to their capture.
3. How and why we use your data
- Provide services: process bookings, manage sessions, send confirmations and service messages.
- Customer support: respond to enquiries and troubleshoot issues.
- Improve our website: monitor performance, usability, and prevent fraud/abuse.
- Marketing (optional): send news, tips and offers if you subscribe. You can opt out anytime.
- Legal compliance: tax/audit obligations, responding to lawful requests.
4. Legal bases (GDPR)
- Contract: to fulfill a booking or pre‑contractual requests.
- Legitimate interests: website analytics, security, and basic direct marketing to customers (balanced with your rights).
- Consent: non‑essential cookies/analytics and newsletters. You can withdraw consent at any time.
- Legal obligation: record‑keeping and compliance with applicable laws.
5. Cookies & analytics
We use cookies and similar technologies to run the site and understand usage. Where required, we request your consent via a banner.
- Essential cookies: required for core functionality.
- Analytics: we use Google Analytics (GA4). Google may process pseudonymous identifiers and usage data. See Google’s Privacy Policy and opt‑out options (e.g., Ads Settings).
You can control cookies in your browser settings. Rejecting non‑essential cookies may limit certain features.
6. Bookings & payments
Bookings may be handled through trusted third parties (e.g., YourGolfBooking). Payment card data is processed by payment providers on their secure systems. We do not store full card details on our servers.
7. Sharing your data
- Service providers: hosting, analytics, email, booking and payment processors (bound by contracts and confidentiality).
- Legal: when required by law or to protect rights, property, and safety.
- Business transfers: as part of a merger, acquisition, or asset sale (with safeguards).
8. International transfers
When data is transferred outside the EEA/UK, we use appropriate safeguards such as Standard Contractual Clauses, where applicable.
9. Data retention
We keep personal data only as long as necessary for the purposes above, including legal/accounting requirements. Typical periods: booking records up to 10 years; marketing data until you unsubscribe or after a period of inactivity.
10. Security
We implement technical and organizational measures to protect personal data (HTTPS, access controls, backups). No method is 100% secure; we work to reduce risks.
11. Your rights
Subject to local law, you have the right to access, rectify, erase, restrict or object to processing, and to data portability. When processing is based on consent, you may withdraw consent at any time without affecting prior processing.
To exercise rights, contact us at hello@golfstudiovilamoura.com. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) or your local authority.
12. Children
Our services are suitable for families; however, we do not knowingly collect personal data from children without appropriate consent when required by law.
13. Third‑party links
Our website may include links to third‑party sites. We are not responsible for their privacy practices. Please review their policies.
14. Changes to this Policy
We may update this Policy from time to time. We will post the new version here and update the effective date above.
15. Contact
Questions about this Policy or your data? Email us at hello@golfstudiovilamoura.com.